In proceeding 27948, the Enforcement staff of the Alberta Utilities Commission (the Commission) request an enforcement proceeding and approval of a settlement agreement between the Enforcement staff and ATCO Gas and Pipelines Ltd. (ATCO). The investigation behind the agreement was in response to a complaint from TCB Welding & Construction Ltd. (TCB) concerning high-use delivery service charges. TCB alleged that ATCO delayed switching it from the mid-use to the high-use delivery service rate and TCB was overcharged from December 2020 to November 2021.
After their investigation, Enforcement staff found that ATCO failed:
- To make TCB aware of ATCOs rate schedules for different customer rate classes.
- To apply the most favourable rate schedule to TCB in a timely fashion.
- To refund the difference in rates charged to TCB between when it requested an alternative rate and when ATCO updated TCB’s rate class.
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